Frequently asked
Questions, answered.
Everything you need to know before reserving a TheTaxsi transfer.
Booking
How do I book a transfer?
Fill in the booking form on our website with your route, date, time, and passenger details. You'll receive a confirmation by email and SMS immediately.
Can I cancel or modify my booking?
Contact us by phone or email as soon as possible. Cancellations made more than 24 hours before the transfer are fully refunded. Modifications are accepted subject to availability.
How far in advance should I book?
We recommend booking at least 24 hours in advance. For peak season (July–September) and early morning flights, earlier is better.
Payment
What payment methods do you accept?
You pay the driver in cash on arrival. No prepayment or deposit is required, and cash is usually accepted in pounds, euros or Turkish lira — agree the currency when you book.
What is included in the price?
The price includes the transfer, tolls, parking, and up to 45 minutes waiting at the airport. Extras such as child seats are listed separately.
On the Day
How will I recognise my driver?
Your driver will be waiting at the arrivals hall with a sign showing your name. You will receive their name, phone, and vehicle details by SMS.
What if my flight is delayed?
We monitor flight arrivals. If your flight is delayed, your driver adjusts at no extra charge.
Can I track my booking?
Yes. Use the Track Booking page with your booking reference to see your current status and driver details.
Vehicles
How many guests can each vehicle carry?
Our saloon cars carry up to 4 guests with cases; the Vito and V-Class take groups of 6 to 8, and the Sprinter up to 16. Tell us your party size when booking and we'll assign the right vehicle.
Do you offer VIP transfers?
Yes. Select the VIP option when booking for a premium vehicle, complimentary water, and priority service.
Can I request a child seat?
Yes. Select the Child Seat extra when booking. Please specify the child's age in the notes field.